Frequently Asked Questions
FAQs
Common questions, answered.
Try searching for “Photos“, “Cancellation“, “Delivery” and more!
PET PORTRAITS
Do you also do pets/animals other than cats and dogs?
Yes! We have created portraits for other animals too like horses, rabbits, and birds!
At some cases, we create portraits of humans with their pets, too! 😉
At some cases, we create portraits of humans with their pets, too! 😉
Is it possible to have my portrait revised or edited once the final artwork is completed?
YES! Just message us your revisions and it’s 100% FREE
Can I have more than 1 pet in a portrait?
Yes! Check out our 2-pet portraits here. If you really want to have more than 2 pets in a portrait, let us know as we may be able to arrange it for you.
Do you create pet memorials?
POOSH Portraits is honored to create portraits in honor of passed pets. We work with customers to find the perfect photo out of the (potentially limited) photo choices you have. Please contact us if you have any questions at our facebook/instagram page or email us at hello@pooshportraits.com.
Can I change my order after it’s been placed?
Changed your mind on a frame color or size? Please reach out within 24 hours of your order being placed and we will accommodate the change. After 24 hours, it is at our discretion on whether or not the change is possible. Please note, in rare cases, changes to orders may result in shipping delays.
Can I receive the portrait without a name?
Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet’s name, please write “NO NAME” in the name box.
Can I receive the portrait without a name?
1.) Photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Close up and head on. Photos of your pet laying down are not ideal.
3.) Avoid overhead or blurry photos.
2.) Close up and head on. Photos of your pet laying down are not ideal.
3.) Avoid overhead or blurry photos.
Review our Image Guidelines for more information.
When will I receive my order?
You will get your custom portrait within 72 hours from the date of purchase.
RETURNS
What is your return policy?
Due to the custom nature of the products we produce at POOSH Portraits, we’re unable to offer returns.
Your custom artwork is designed with care and is personal to the photo you provided and your pet.
If you are unhappy with your final, we ask that you reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.
What if I need to cancel my order?
We begin work on each order promptly after they are placed. To cancel an order, you must email our customer service at hello@pooshportraits.com within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.
